Effective Date: [july 2025]

Welcome to Luggy — the smart, secure, and community-based luggage-sharing app that helps passengers save money or earn extra income by sharing baggage allowance on the same flight.

• Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Luggy mobile application, website, or any related services (collectively, the "Services"). By using Luggy, you agree to the terms of this Privacy Policy.

1.🔍 Information We Collect

When you use Luggy, we collect the following types of information to help the platform operate safely and efficiently:

a. Personal Identification Information

• Full name
• Email address
• Mobile phone number
• Country of residence
• Passport number (for identity and flight verification)
• Personal photo (for user profile verification)

b. Travel and Luggage Details

• Flight details (flight number, date, origin, and destination)
• Luggage information (photos and bag details)
• Match and transaction history within Luggy

c. Location Data

• We collect approximate or precise location data (depending on your settings) to
• Suggest nearby airports
• Verify your presence at the departure airport
• Enable location-based features for matching

d. Device and Usage Information

• Device type and operating system
• App usage data (such as features used, time spent, etc.)
• IP address and technical logs (for security and performance monitoring)

2.🎯 How We Use Your Information

We use your data to provide a safe, transparent, and efficient experience on Luggy. Specifically, we use it to:

Verify your identity and eligibility to use the app

Match passengers on the same flight securely

Facilitate the creation and storage of your Luggy agreement

Process and confirm payments for Luggy service fees

Provide customer support and safety assistance

Improve app performance, features, and reliability

Detect, prevent, and respond to fraud, misuse, or illegal activity

Communicate with you about updates, new features, or support requests

We do not sell or rent your personal data to any third party.

3.🤝 Sharing and Disclosure

We only share your information when it's necessary for the operation of the service or when legally required.

We may share limited information:

• With matched passengers: Only essential details such as name, photo, flight info, and luggage photo (to identify and confirm the match).
• With airport or government authorities: If legally required or to resolve a dispute involving customs, baggage, or airline security.
• With service providers: Companies that help us operate the app (e.g., payment processors, cloud storage providers). These partners are bound by strict data protection agreements.

4.🔐 Data Storage and Security

We use advanced encryption, secure servers, and verification systems to protect your data from unauthorized access, disclosure, or misuse.

Your data is stored securely and only for as long as necessary to provide our services or comply with legal obligations.

In case of a data breach, we will promptly notify affected users and relevant authorities in accordance with data protection laws.

5.🌍 International Data Transfers

Because Luggy operates across multiple countries and airports, your data may be transferred and stored on servers located in other regions.

We ensure all transfers comply with global privacy standards (such as GDPR and similar frameworks), and your data remains protected wherever it is stored.

6.🧾 Your Rights and Choices

Because Luggy operates across multiple countries and airports, your data may be transferred and stored on servers located in other regions.

We ensure all transfers comply with global privacy standards (such as GDPR and similar frameworks), and your data remains protected wherever it is stored.

7.📸 Photos and Sensitive Information

Photos of passengers and luggage are collected solely for verification and identification purposes. Luggy does not inspect or access the contents of any luggage. Responsibility for the items inside rests entirely with the sender, as agreed in the signed Luggy Agreement between matched passengers.

8.💵 Payment Information

Luggy processes only the service fee via the app's secure payment gateway. All other payments between passengers (for bag carrying fees) are handled directly by the passengers — usually in cash — and are not collected, stored, or processed by Luggy.

9.👶 Eligibility

Luggy is intended for passengers 18 years or older who hold valid travel identification. We do not knowingly collect personal data from minors.

10.📅 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will always be available in the app and on our website, with the "Effective Date" clearly stated.

11.📬 Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

• ✉️ Email:connect@luggy.io
• 🌍 Website: www.luggy.io
• 📍 Address: Dubai,UAE

Last updated: January 26, 2026

✅ In short: At Luggy, your safety, privacy, and trust come first. We collect only what's necessary, use it responsibly, and protect it with the highest security standards — so you can travel smart, confident, and worry-free.

Effective Date: July 2025 Last Updated: November 2025

Welcome to Luggy, the smart luggage-sharing platform that helps air passengers save money and earn extra income by sharing baggage allowance on the same flight.

These Terms and Conditions ("Terms") govern your access to and use of the Luggy mobile app, website, and related services (collectively referred to as the "Services").

1.✈️ What Luggy Is

Luggy is a Application that connects::

• Senders — passengers who have extra bags exceeding their airline allowance.
• Carriers — passengers who have unused baggage allowance and want to earn money by carrying an extra bag for another passenger.
• Luggy provides a matching and agreement platform between both parties. Luggy does not act as a transport company, baggage handler, or delivery agent. All agreements and transactions are made directly between passengers.

2.👤 Eligibility

To use Luggy, you must:

• Be at least 18 years old.
• Hold a valid passport and flight ticket.
• Be legally permitted to enter and exit the countries of departure and destination.
• Provide accurate and truthful information during registration and use.
• Luggy reserves the right to verify identities and suspend or remove accounts that provide false or incomplete information.

3.🧾 Account Registration

When creating a Luggy account, you agree to provide the following information:

• Full name
• Email address
• Mobile phone number
• Country of residence
• Passport number
• Personal photo (for verification)
• Luggage photo (if applicable)
• You are responsible for keeping your login credentials secure. Luggy is not liable for any unauthorized access caused by your negligence.

4.🤝 How Luggy Matching Works

Both passengers (Sender and Carrier) must be on the same flight, same date, and same destination.

The Sender posts a request or Carrier offers available baggage space.

Once matched, both parties review each other's profiles and agree on:

• The number of bags.
• The carrying fee (paid directly between them in cash)
• Terms of handling and delivery

Both passengers sign a Luggy Agreement within the app, which includes:

• Flight details
• The carrying fee (paid directly between them in cash)
• Bag ownership declaration
• A statement that the Sender is fully responsible for the bag's contents
• A release of liability for the Carrier and Luggy
• This agreement can be printed and used as a legal document in front of authorities if required.

5.💼 Bag Handling and Responsibility

The Sender must personally hand over the bag to the Carrier at the airport check-in counter.

The Carrier must return the bag to the Sender at the baggage belt at destination, before customs and security.

Luggy is not responsible for what is inside any bag, nor for any loss, damage, or customs issues.

Both passengers acknowledge that:

• They understand what's inside the luggage.
• The Sender accepts full responsibility for the contents.
• The Carrier agrees only to transport the bag under the Sender's declaration.

6.💸 Payments and Fees

The carrying fee (the agreed price between Sender and Carrier) is handled directly between the passengers — typically in cash, either before or after the flight.

Luggy's service fee is the only amount paid through the app, during the matching process.

Luggy does not collect, process, or guarantee payments exchanged between passengers.

7.🛑 Prohibited Activities

Users agree not to use Luggy for any illegal or unsafe purpose, including but not limited to:

• Sending or transporting prohibited, dangerous, or illegal items (such as weapons, drugs, or restricted goods).
• Providing false information about luggage contents.
• Using fake or invalid identification or flight details.
• Harassing or threatening other users.
• Attempting to bypass or misuse Luggy's verification or payment systems.

Any violation may result in immediate account suspension, report to authorities, and potential legal action.

8.🔐 Data Privacy

Luggy collects and processes personal data as described in our Privacy Policy, which forms part of these Terms.

This includes details such as:

• Name, contact info, and passport number
• Location data (for airport and matching features)
• Personal and luggage photos

We use this information solely for verification, safety, and operational purposes. For full details, see our Privacy Policy.

9.⚖️ Limitation of Liability

Luggy acts as a technology platform connecting passengers. Luggy is not responsible for:

• The contents of any luggage.
• Any customs, security, or airline issues arising from luggage contents.
• Payment disputes between passengers.
• Loss, theft, or damage of luggage during transit.

By using Luggy, you agree that all arrangements and responsibilities lie directly between you and the matched passenger.

Luggy's total liability for any claim shall not exceed the total service fee paid through the app.

10.🧾 Legal Agreement Between Passengers

Each match includes a digitally signed agreement that:

• Declares bag ownership
• Specifies both passengers' details
• Transfers content responsibility to the Sender

This document may serve as proof of consent and understanding before authorities, if required.

11.🛠️ Modifications and Updates

Luggy may update these Terms at any time to reflect new features, regulations, or policies.

Updates will be published in the app and on the website, with the effective date clearly stated.

Continued use of Luggy after changes means you accept the updated Terms.

12.🧭 Termination

Luggy may suspend or terminate your account if you:

• Violate these Terms
• Engage in unsafe or fraudulent behavior
• Misuse the platform or share false information

You may also delete your account at any time within the app settings or by contacting connect@luggy.io

13.🌍 Jurisdiction and Governing Law

These Terms are governed by the laws of United Arab Emirates.

Any disputes shall be resolved in the courts of that jurisdiction, unless otherwise required by local law.

14.📞 Contact Us

For any questions, concerns, or feedback, please contact:

• Luggy Support Team
• ✉️ Email:connect@luggy.io
• 🌍 Website: www.luggy.io
• 📍 Address: Dubai,UAE

✅ Summary for Passengers: Luggy helps you save or earn money by sharing baggage allowance safely with fellow passengers on the same flight. We connect you — we don't carry, inspect, or manage the luggage. Both passengers share full control, responsibility, and freedom — with transparency, legal clarity, and safety as top priorities.

Last updated: January 26, 2026